Author image - Revenue Cycle Management with Adonis

Aman Magoon

January 31, 2025
  -   
1
  min
Thought Leadership
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AI in RCM: Thoughts From Our Co-Founder and Chief of Product

AI in RCM: Thoughts From Our Co-Founder and Chief of Product

I've spent the last 10 years tracking, supporting, and most recently spearheading the arch of innovation in and around all things enterprise data.

While the perception of 'data' shifted from 'a simple by product of running a business' to 'data is an invaluable asset that needs to be harvested' around a decade ago —it's really been a lot of hype IMO, until now.

- 2013 -- I joined Deloitte Consulting as a first year tech consultant, large federal government agencies were pouring millions into building enterprise data warehouses. The advent of the cloud made compute and storage cheaper and cheaper. Organizations mobilized to centralize operational data from their core domains -- from HR / Workforce Mgmt all the way to core Engineering/Product data. But extracting actual actionable value was still years away.

- 2018 -- I joined LiveRamp, a thriving ad-tech business that was preparing for IPO. On the journey to achieving operational excellence, I was hired to standup a global Business Intelligence organization. I spent 2+ years leveraging the existing enterprise data warehouse to standup Looker, I collected dashboard / reporting requirements from key stakeholders, led trainings / enablement programs, constantly iterated for endless cycles. Adoption sucked! Teams didn't want to have a PHD in data science to find the one 'needle in the hay stack' that actually informed better decision making.

‍- 2022 -- after spending 2 years building a B2B2C InsurTech business, we founded adonis to address the insurmountable financial pressures healthcare organizations faced. CFO / RCM teams did all the right things -- they built data warehouses, utilized Tableau / PowerBI -- yet 1 in every $7 collected were attributed to the 'cost to collect.' Teams were experiencing a 'death by a thousand cuts' trying to track the 10 things that broke today across the millions of possible permutations. Adonis Intelligence was introduced to be a Alerting / Monitoring capability that deeply mastered the interpretation of healthcare finance data -- presenting specific and tactical root cause issues that are attention worthy.

- 2025 -- Adonis Intelligence today sits atop the bedrock of nearly 10 years of innovation and finally delivers on the ROI we all hoped for -- the platform starts from the normalization / storage of RCM data at the data warehouse level, measures and reports operational efficiency at the BI level, uses data science and ML to draw insightful interpretations, and applies cutting edge AI / LLM technology to take action and resolve / address issues.

The future we dreamt of 10 years ago is finally here. -- going from unstructured data to automated resolution.

The whole is truly greater than the sum of it's parts -- AI point solutions that need to be spoon fed 'queues of work' are meaningless without the interpretation layer, and interpretation / insights that require manual follow up leaves the user on the hook.

Learn more in our new eBook, The Provider's Guide to AI in RCM in 2025

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