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Dan Murdoch

September 20, 2023
Prior Authorization
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How Prior Authorizations with Adonis Improve Patient Access To Care

How Prior Authorizations with Adonis Improve Patient Access To Care

With a majority of physicians reporting delays in care due to the necessity of prior authorizations from insurance companies, there's a pressing need to streamline and improve this process. Beyond the delays, a lack of prior authorization has been linked to adverse clinical outcomes, financial burden, and a growing disconnect between healthcare providers and insurance companies.

The Impediments of Not Securing Prior Authorization

As the healthcare landscape becomes increasingly complex, the necessity for prior authorization is both a blessing and a curse. While its intent is to ensure appointment care and control costs, its implementation often leads to barriers that can be detrimental to patients and healthcare providers alike.

Delayed Treatment and Abandoned Care

93% of physicians have indicated that their patients' care was delayed while they awaited prior authorization from insurers. More alarmingly, 82% pointed out that these hindrances sometimes resulted in patients choosing to abandon their treatment entirely, which can lead to severe health repercussions.

Negative Clinical Outcomes

The challenges of obtaining prior authorization can directly impact patient health. As reported by the American Medical Association, 34% of physicians cited cases where prior authorization processes led to adverse events such as hospitalizations or even fatalities. Additionally, 91% believed that the process had a negative effect on patients' clinical outcomes.

Financial Strain and Operational Hurdles

From a business standpoint, the lack of effective prior authorization processes can wreak havoc. In the timeframe from 2016 to 2020, an average of 11% of claims were denied due to issues with prior authorization. This number rose to 13% by 2022. Such denials present financial burdens to patients and operational challenges to healthcare providers who have to address these denials and develop patient payment plans.

Adonis: Revolutionizing Prior Authorization with Intelligence Insights

Amidst the growing concerns around prior authorizations, Adonis emerges as a beacon of hope by adding Revenue Intelligence to Prior Authorization, adding transparency to a process that has been baffling since its introduction in the 1960s. The goal is simple yet transformative: provide healthcare providers the tools to ensure timely and accurate prior authorizations, thereby improving patient care and financial outcomes.

Automated Verification and Coverage Confirmation

Before a patient even steps into a clinic, Adonis' platform can verify if an insurance mandates pre-authorization for a service and subsequently validate the coverage status. This early-stage verification is pivotal for a number of reasons:

  • Efficiency and Time Savings: Traditional methods of insurance verification involve manual checks, which can be time-consuming and prone to errors. With Adonis' automated solution, the process is considerably shortened, ensuring that both patients and healthcare providers don't get caught up in lengthy administrative processes.
  • Financial Transparency: When coverage is confirmed in advance, patients gain clarity about their financial obligations. This transparency helps prevent surprise bills, a common pain point in healthcare, and allows patients to make informed decisions about their care.
  • Enhanced Provider-Patient Relations: The onus of insurance verification often falls on clinic staff, who have to navigate intricate insurance databases and stay updated with constantly changing policies. Adonis' platform relieves them of this burden, allowing them to focus on more patient-centric tasks. As a result, patient satisfaction scores can potentially see a rise.
  • Reduction in Claim Denials: One of the primary reasons for insurance claim denials is the lack of prior authorization. Adonis' preemptive verification minimizes this risk. With fewer denials, healthcare institutions can improve their revenue cycle and reduce the administrative hassles associated with appealing or resubmitting claims.

Comprehensive Revenue Cycle Metrics

Adonis' Revenue Intelligence gives healthcare administrators a holistic view of their operations. Metrics such as the prior authorization denial rate, the time taken for approvals by insurers, and the number of denials by different payers can be easily accessed. This intelligence is crucial for:

  • Operational Streamlining: By having access to real-time metrics, healthcare providers can pinpoint bottlenecks in their prior authorization processes and deploy solutions accordingly.
  • Payer Negotiations: With insights on denial patterns by specific insurers, providers can enter into negotiations from a position of strength, advocating for quicker turnaround times or clearer guidelines.
  • Performance Benchmarking: The platform allows providers to benchmark their operations against industry standards, ensuring they remain competitive and efficient.

Proactive Problem Identification

With its alert feature, Adonis signals potential prior authorization denials, offering proactive solutions rather than reactive measures. This forward-thinking approach has several benefits:

  • Rapid Issue Resolution: Instead of waiting for a claim to be denied and then taking corrective action, providers can address potential issues in real-time.
  • Optimized Workflows: The alert system can be seamlessly integrated into existing workflows, ensuring that staff are notified immediately and can take prompt action.
  • Enhanced Patient Experience: When hitches in prior authorizations are resolved proactively, patients face fewer delays and administrative hurdles. This smoother journey can lead to increased trust and satisfaction.

Some Final Thoughts

Adonis is not just offering a solution; it's presenting a paradigm shift. In a sector where every moment counts, tools like Adonis ensure that administrative processes don't overshadow the primary goal of healthcare: patient well-being. By bridging the gap between healthcare providers and insurance companies, and by leveraging intelligent insights, Adonis is setting a new benchmark for the future of healthcare operations.

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